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RETURNS POLICY
Returns & cancellation procedure
By Post
By Post
- It is the customers responsibility to check if goods are faulty before you sign for delivery, we cannot accept any signed for goods to be returned to us.
- Please address returns to Customer Returns Manager, FTC fixings LTD, Lodge farm, Bedfield, Suffolk IP137HH.
- Refunds will be sent via a cheque and the administration fee will be taken off your purchase.
- If the customer wishes to cancel a confirmed and paid for order an administration fee of 20% or £15 + vat [whichever is the greatest] will be charged.