RETURNS POLICY

Returns & cancellation procedure

By Post

Delivery Package
  • It is the customers responsibility to check if goods are faulty before you sign for delivery, we cannot accept any signed for goods to be returned to us.
  • Please address returns to Customer Returns Manager, FTC fixings LTD, Lodge farm, Bedfield, Suffolk IP137HH.
  • Refunds will be sent via a cheque and the administration fee will be taken off your purchase.
  • If the customer wishes to cancel a confirmed and paid for order an administration fee of 20% or £15 + vat [whichever is the greatest] will be charged.